Support

Something not working, or a question the docs don’t answer? Email support@pocketbell.dev. A person reads every message. It helps to say which device you’re using and, for a missing notification, roughly when it was sent.

Is Pocketbell down?

Outages and their fixes are posted at status.pocketbell.dev, which runs apart from Pocketbell’s own servers, so it stays up when they don’t. Subscribe there to get updates by email.

Why aren’t my notifications arriving?

1. Check status.pocketbell.dev for an outage.
2. In the app, open the Source and tap Send Test Notification. If the test arrives, the device is set up and the problem is with the sender: check its API key and the response it gets back.
3. If the inbox says This Device Isn’t Receiving Notifications, choose Try Again. It’s tried again each time you open the app, too.
4. Check that notifications are allowed for Pocketbell: on iPhone and iPad in Settings → Notifications → Pocketbell, and on a Mac in System Settings → Notifications → Pocketbell.
5. Check the Source’s devices in the app, and the device’s own list of Sources in Settings → Devices.
6. A Focus can hold notifications back. Critical notifications get through a Focus only while Time Sensitive Notifications is on for Pocketbell, in the same notification settings; Pocketbell’s Settings says when it’s off. They can’t sound while the iPhone is silenced. During your quiet hours, Normal notifications arrive with no banner or sound: they’re in Notification Center and the inbox.
7. If you’ve used this month’s notifications, only Critical ones get through until the month turns. Settings shows how many you’ve used, and a Source being refused says so in the Sources list.

On a Mac, Settings is in the Pocketbell menu, or press ⌘,.

Pocketbell isn’t in my Mac’s Dock

With Show in Dock turned off (Settings → General), Pocketbell lives in the menu bar and joins the Dock only while one of its windows is open. Click its icon in the menu bar, or open Pocketbell again from Finder or Spotlight to bring back its window. Turn Show in Dock back on to keep it there.

How do I get Pocketbell on a new device?

Install Pocketbell from the App Store and sign in with the same Apple Account. Your Sources, your inbox and your Pro purchase are all there.

How do I restore my Pro purchase?

Pro follows your account, so it’s there on every device once you sign in. If it doesn’t show, open Settings in the app and tap Restore Purchases, under Plan (on a Mac, Restore beside it, in Settings → Account).

How do I cancel Pocketbell Pro?

Subscriptions are managed by Apple. In the app, open Settings and tap Manage Subscription, under Plan (on a Mac, Manage… in Settings → Account), or go to your Apple Account’s subscriptions in Settings. Pro stays active until the end of the period you’ve paid for.

How do I get a refund?

Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com.

How do I delete my account?

In the app, open Settings, tap Delete Account at the bottom (on a Mac, Delete… in Settings → Account), tap the red Delete Account, and confirm by signing in with Apple once more. Your Sources, devices and notifications are deleted, and Pocketbell’s access to your Apple ID is revoked. An App Store subscription is not canceled by this; cancel it in your Apple Account settings.